Privacy & Cookies Policy

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FIFDAR – Fix It Frank Domestic Appliance Repairs (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal data responsibly and transparently.

This page explains what data we collect, how it is used, and how cookies work on this website, in line with UK data protection laws.

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1. Who we are

Trading name: FIFDAR – Fix It Frank Domestic Appliance Repairs
Email: service@fifdar.co.uk

We operate as a mobile domestic appliance repair service across Lee-on-the-Solent and surrounding Hampshire areas.

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2. What personal data we collect

We only collect data that is necessary to provide our services. This may include:

• Your name

• Email address

• Phone number

• Address (for service visits)

• Appointment details

• Payment confirmation details

We do not store card numbers or sensitive payment information.

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3. How we collect your data

Personal data may be collected when you:

• Book an appointment via our online booking system

• Contact us by email, phone, or WhatsApp

• Make a payment for services

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4. Why we collect your data (lawful basis)

We process personal data under the following lawful bases:

• Contract – to carry out appliance repair services you request

• Legitimate interest – to manage bookings, communication, and service delivery

• Legal obligation – for accounting and tax records

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5. Third-party services we use

We use trusted third-party providers to operate our business efficiently:

• Calendly
  Used to manage appointment bookings. When you book, your name, contact details, and appointment information are processed securely by Calendly.

• Stripe
  Used to process payments. We do not see or store your card details. All payment information is handled securely by Stripe in accordance with their own privacy policies.

These providers act as data processors and only use your data to perform their services.

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6. How long we keep your data

• Job and invoice records: retained for up to 6 years (HMRC requirements)

• Booking and communication data: retained only as long as reasonably necessary

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7. Who we share data with

We do not sell, rent, or trade your personal data.

Data is only shared where necessary with:

• Calendly (booking management)

• Stripe (payment processing)

• Accounting systems used for legal compliance

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8. Your data protection rights

Under UK GDPR, you have the right to:

• Request access to your personal data

• Request correction of inaccurate data

• Request deletion of your data (where legally permitted)

• Object to certain types of processing

To exercise these rights, please contact us using the email address above.

If you believe your data has been handled improperly, you may contact the UK regulator:

Information Commissioner’s Office (ICO)

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9. Cookies

What are cookies?

Cookies are small text files placed on your device to help websites function properly and improve user experience.

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Cookies used on this website

This website may use:

• Essential cookies – required for basic site functionality

• Functional cookies – set by booking or payment tools

• Third-party cookies – from services such as Calendly or Stripe

We do not use cookies for advertising or profiling.

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Managing cookies

You can control or disable cookies through:

• Our cookie consent banner

• Your browser settings

Disabling cookies may affect some website functionality.

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10. Updates to this policy

We may update this page from time to time to reflect changes in legal requirements or how we operate. The latest version will always be published on this page.

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11. Contact

If you have any questions about this Privacy & Cookies Policy, please contact:

📧 service@fifdar.co.uk