Your appointment
Your booking is scheduled within a flexible service window:
This approach allows us to plan routes efficiently and respond as quickly as possible on the day.
Your service includes:
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The visit
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Full assessment
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Clear next-step advice
There are no hidden charges. Any further repair work or costs are discussed and agreed before anything begins.
On the day
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You’ll receive a text update where possible, including an estimated arrival time once our schedule is confirmed
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We’ll aim to give you the level of notice you selected when booking
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Please ensure someone is available to provide access during your selected time window
If access isn’t available during the booked period, a re-booking will be required.
Before we arrive (quick checklist)
To help us work efficiently, please:
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Ensure clear access to the appliance
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Empty appliances where possible (washing machines, dishwashers, etc.)
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Secure pets during the visit
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Empty any cupboards to gain access to mains electic power point, water and drainage as applicable
Finding your address
If your location is tricky to find:
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Directions or nearby landmarks are very helpful
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If you’ve shared a what3words location, we’ll use this on the day
Clear directions help us arrive on time and avoid delays.
Parts & further work
Parts are not included in the service rate.
If further work is required:
You’ll always know where you stand.
Thank you
Clear communication helps us deliver the best possible service.
Thank you for choosing FIFDAR — we look forward to seeing you.